Website Strategy for Small Businesses

Terrified of a big web design investment? Whether you're DIY'ing or hiring a professional, you're right to be concerned! A website should be an investment, not an expense. That’s why you should NEVER skip website strategy.

Every day, websites without a purpose are created. They don't convert. They don't make money. They are just there.

If this is a concern for you, then you’re NOT alone.

Many creatives are terrified of investing in a website design that won’t do their business justice. Yet, many end up shelling money out to have their dream website created. Only to realize that it’s not actually helping them achieve their business goals.

Is it your web designer’s fault? Most likely not.

In fact, my advice is DON’T HIRE ANYONE before you are clear on:

  1. Your customers and users.
  2. Your products, services and positioning.
  3. Your website strategy.


The good news?

I’m here to help you.

"When visiting a website, users decide in 10 seconds or less whether they trust your company."
Source: Blue Corona

Step 1. Strategy & Research

Pack of 4 sessions (pay as you go)

Website strategy for small business

Yes. You need goals.

To get started, we’ll be working on a website strategy that is aligned with your business goals. You’ll be encouraged to conduct your own research* and I’ll be guiding you along the way.

A minimum of 4 sessions is required. You’re free to book more sessions if you need extra support through research and customer profiling. 

Before you get started, I recommend you download my free workbook. This is the first step to gain some clarity.

Our approach will be tailored, whether..

  • You’re creating a new website from scratch;
  • You already have a website but it’s not converting your visitors into leads or customers;
  • You’re creating a new landing page targeted to a specific audience and product;
  • You need to improve the experience you’re providing to your users through your website.

* research services are quoted separately in case you don’t want to DIY


Website Strategy

Website Strategy

$199 x 4

$250 individual

per session

Step 2. Website Review

* This step is only applicable if you already have a website​

Live Website Review

Live website audit


per session

Yes. You need to know what's working and what's not.

At least 1 review session is required if you already have an existing website, even if you’re planning a website redesign.

It’s recommended to setup analytics and other tracking tools to understand the behavior of your users in real time. An extra session is recommended to go through any data you currently have.

My reviews are objective and follow a framework that is based on:

  • Usability heuristics (UX);
  • Best practices;
  • Industry-relevant experience and secondary research;
  • Potential missed conversion opportunities (CRO best practices)
  • Optional: Any research you’ve conducted previously or data you’ve collected.

You’ll be leaving this call with actionable items and strategic ideas that we can implement on your current website or on a website redesign.


Step 3. Analysis & Compilation

Pack of 4 sessions (pay as you go)

Yes. You need to understand your users.

Once we’ve conducted research within your project constraints and resources available, it’s now time to analyze all the data!

In UX we love mapping. Through a series of mapping techniques, such as empathy mapping and affinity diagramming, we’ll compile and make sense of the data in order to come up with your data-driven persona(s) that’ll guide the rest of the strategy.

Let’s think about your persona as your “ideal client”. You might have thought about them before, but you didn’t have enough data to truly understand their goals and how they align with your own.

This step will not only be crucial to your website design but also your copy, your messaging, your brand, everything!

A minimum of 4 sessions is required for this stage, which will involve:

  • Data compilation & analysis through mapping;
  • Creation of data-driven personas; 
  • Alignment of user needs and business goals;
  • Validation of problem statements and product / service fit;
  • Defining priorities and action items.


design thinking business concept

$199 x 4

$250 individual

per session

Step 4. Content Strategy

Pack of 4 sessions (pay as you go)

Content Strategy

design thinking service and product creation


per session

Yes. You need to plan the website structure and content strategy.

Content strategy and copywriting are different things. You’ll still need to hire a copywriter or write the content yourself. But this time, you’ll have a strategy. Here are the main areas I’ll be helping you with:

  • Review website goals and individual content for each page to support how users would navigate through content to achieve their goals;
  • Review personas and empathy maps to decide on the messaging strategy, voice, tone;
  • Determine structure for each page: prioritize and organize content, including call-to-actions;
  • Sitemap;
  • Guidance for wireframes (optional).


At this point, it’s highly recommended you hire a copywriter and SEO expert to write effective content that aligns with your strategy. It’s recommended an additional session with your copywriter involved. I can recommend you some copywriting and SEO experts.


Step 5. Hiring or DIY

It's time to decide whether you'll be hiring someone or DIY'ing!

Depending on the stage you're at, you'll need to make some decisions.

Now you’re finally ready to go ahead and actually build your website! I always recommend you hire a professional if possible, but it’ll depend on the stage where you’re at.

A minimum of 1 session is recommended but you can book more sessions if you need extra support.

This is what we’ll be covering in our last session together:

  • Your options: Should you DIY or hire someone else to do it?
  • What are the platforms / tools available if you want to DIY?
  • If you’re hiring a web designer, which platform should they be specialized in, and why?
  • How to select the right designer for the job and how to communicate your brief?
  • What other professionals will you need to hire? Do you have a brand identity and strategy, logo design, photography?
  • Which tools can you implement in your website so you can gather data and understand your users better?
  • How to optimize your website continuously for better conversions?

Wrap Up

DIY WordPress


per session


In order to get the most of the program, you’re required to book a minimum of sessions before moving to the next step. If you’ve picked the pay-as-you-go modality, you’re free to stop the program at any time without further justification required. However the sessions you’ve already  paid for aren’t refundable.

It’s highly recommended you take the full program and take the required actions from each session.

Pay-as-you-go: You’re free to book your sessions as you go as long as there’s availability (I recommend booking in advance). That’s why these sessions are purchased in separate. For accountability purposes, I recommend some consistency but the schedule is entirely up to you.

Full program: You’re required to book all sessions within a period of 3 months.

No. I’ll be giving you as much support as I can but I won’t conduct research or design the website for you. Contact me if you’d like to discuss other options.

This is exactly aimed at NON-TECHY people! Feel empowered and confident with the decisions you make.

Absolutely! I have special conditions for partners so let me know if you’d like to do a collaboration together. 

Pricing Overview

Apply for my Website Coaching Program

Pay As You Go

$ 199 per session
  • TOTAL: from $1990 (VAT incl)
  • Book anytime
  • Minimum of 10 sessions
  • No email support

Full Program

$ 1750 full program
  • SAVE $240 (VAT incl)
  • Book all sessions within 3 months
  • Unlimited email support for 3 months
  • Step 2 sessions + extra sessions booked separately


Web Designers / Developers
  • Work with me to deliver a strategic and highly valuable website package to your clients
  • White label available
  • Partner up and make a profit
  • Unlimited email support during project

Apply Now